Casual Spa Concierge

Casual Spa Concierge, Spa & Wellness

We’re looking for a Casual Spa Concierge to join our Spa & Wellness team at Mandarin Oriental Hyde Park, London.

As a Casual Spa Concierge, you will be responsible for:

• Ensuring a high standard of service is maintained throughout the Spa & Wellness.
• Providing a warm, friendly welcome to all guests at all times; greeting guests upon arrival, offering new guests tours of the property and providing re‑orientations for return guests.
• Organising appointment scheduling to maximise utilisation of time and profitability while prioritising guests’ needs.
• Courteously interacting and answering all Spa and hotel related questions with guests.
• Completing all daily reception duties as trained by the Spa & Wellness Manager, Spa Reception and Reservations Manager; creating and reviewing SOPs as assigned and ensuring they are followed at all times.

In this role you will work on a rotating shift basis, Monday to Sunday, 39 hours a week, with shift patterns varying from morning and afternoon shifts (including weekends and bank holidays). Flexibility is required where applicable.

Qualifications:

• Experience with in a luxury Spa environment or hotel reception; hospitality experience in a 5‑star environment is desirable but not essential.
• Passion for service and exceeding guest expectations.
• Strong understanding of systems and IT technology.
• Excellent communication skills, both written and verbal.
• Strong team player with organisational and time‑management abilities.

Benefits:

• Free meals on duty & uniform dry‑cleaning services.
• Social, wellness, charity, and sporting events throughout the year.

DIVERSITY & INCLUSION:

We believe a diverse and inclusive culture is better for everyone. All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK: All candidates applying for this role must have the right to work and live in the UK. Documented evidence of eligibility will be required as part of the recruitment process.