Hotel Receptionist

Do you love meeting new people and sparking conversations?

Are you a friendly and organised team player with a knack for making others feel at ease?

Do you want to work in a unique, family-run hotel?

We’re looking for a warm and welcoming Receptionist to join our dedicated Front Office team. As a key member of our team, you will be responsible for creating a seamless and memorable experience for our guests from check-in to check-out. Your duties will include managing room reservations, processing amendments and cancellations, promoting our 1837 Guest Loyalty Programme, and demonstrating expert knowledge of hotel services and local attractions.

With your commitment to exceptional service, you will ensure every guest receives an authentic London experience and memorable stay.

This is a great opportunity to enhance your experience in front office operations. We provide a structured career path. From Receptionist, Reception Supervisor, Assistant Front Office Manager and Front Office Manager, we support your growth every step of the way. With dedicated training opportunities from day one, you'll gain the skills and experience needed to progress in your role.

No two days are the same. You'll interact with guests from around the world and work as part of a close-knit, supportive team. Our reception area often resembles a bustling airport terminal—fast-paced, exciting, and full of energy!

Located between Tavistock and Russell Square Gardens in the vibrant neighbourhood of Bloomsbury, the Royal National Hotel places you right in the heart of London. The hotel features the on‑site Blooms Café, known for its excellent coffee, and the fully refurbished London Pub, which serves classic British dishes and a variety of local beers. Both are open seven days a week.

• 1 Year of Experience as a Front Office Receptionist in the hotel industry
• A natural flair for customer service
• Positive and caring personality
• Problem‑solving abilities
• Flexibility to work a varied shift pattern: early mornings, evenings, and weekends
• Basic IT and office skills: familiarity with Microsoft Outlook, email etiquette, printing, scanning, and filing
• Professional proficiency in English
• Team‑oriented attitude
• Happy to work in a fast‑paced environment

• Proficiency in multiple languages
• Proficiency in OPERA (PMS System)

• 28 days holiday, rising to 33 with length of service (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study
• Holiday Purchase Scheme
• Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning
• Interest‑free Season Ticket Loan
• Team member flat rate and 50% friends and family hotel discount
• 50% discount across ILH F&B outlets
• Local Bloomsbury discounts
• Early Pay access
• Shopping discounts with selected retailers
• Salary sacrifice schemes including nursery care, cycle to work, and technology

Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme

With a 185-year legacy, our company combines the stability of a long‑standing 7th generation family business with the innovation of a startup. We have big plans for growth, and we need someone who shares our excitement for the future, whilst upholding our core values of positivity, care, collaboration, growth, and pride.

We are the Imperial London Family of Hotels, a family‑run company dedicated to rewriting the traditional hospitality mindset. We operate 8 hotels and 9 restaurants in the heart of Bloomsbury, London and we believe that great hospitality starts with the right people. So, if you’re ready to bring your expertise to support us with our new chapter, please apply today!