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Reservations Team Lead: Elevate Guest Experience & Revenue

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Crowne Plaza Docklands
Full Time position
Listed on 2026-07-15
Job specializations:
  • Hospitality / Hotel / Catering
    Hotel Management, Guest Services, Hospitality & Tourism, Event Manager / Planner
Salary/Wage Range or Industry Benchmark: 33000 - 47000 GBP Yearly GBP 33000.00 47000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Crowne Plaza London Docklands in London’s Royal Docks is seeking an Assistant Reservations Manager to lead a busy reservations team, oversee day-to-day operations, and ensure exceptional guest service.

Reporting to the Reservations Manager, you’ll manage multi-channel bookings, optimise occupancy, train staff, and step in during absences, with a proactive upselling mindset to drive revenue.

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