Operations Administrative Assistant

The Copthorne Tara Hotel London Kensington is looking for an Operations Administrative Assistant who will be responsible for assisting with revinate responses and other general administrative responsibilities.

• Draft agendas for meetings, pulling together relevant documentation, presentations and taking minutes.
• Action any project work as directed by the Hotel Operational Manager.
• Consistently managing the customer relationship, seeking and responding to feedback and resolving complaints in a commercial and positive way, always maintaining customer loyalty.
• General office management and team support.
• To facilitate the written communication of instructions, information, view a correspondence thorough knowledge of Windows and associated software.

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

• Enthusiastic, self‑motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well‑appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections:
Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust  and Software.

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As well as real opportunities to develop and gain promotion within the industry.