Front Office Team Member - Part Time

Front Office Team Member - Part Time 23.4 hours per week

• Part-time
• Job-Category:
  Rooms
• Job Type: Permanent
• Job Schedule:
  
  Part-Time

Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

• Serve as the face of IBIS London City Shoreditch, extending a warm welcome to guests and putting their well‑being at the heart of everything.
• Be present and visible in the lobby, establishing a warm personal relationship to foster guest loyalty.
• Prioritise guest relations while adhering to administrative procedures.
• Create memorable moments for guests.
• Anticipate guests’ needs, handle requests for information, and connect them to appropriate staff.
• Jump across to the bar if required to assist the F&B team.

• Eligibility to live and work in the UK, including possession of a valid work visa.
• Prior experience with Opera Cloud or a related system (preferred, not mandatory).
• Fluency in English.
• Excellent customer service skills.
• Positive problem‑solving approach.
• Organised.
• Multi‑tasking ability.
• Ability to work under pressure.

• Salary – £14.80 per hour.
• Free night stays in UK hotels and up to 30% discount in any Accor restaurant (T&C apply).
• Bonus break vouchers for complimentary stays (subject to availability and T&C).
• Pension scheme.
• Access to the company gym.
• Additional holidays with service.
• Complimentary meals on duty prepared by our chefs.
• Career opportunities across 5,000 hotels in over 100 countries.
• Well‑being support.
• Participation in initiatives to build an inclusive and sustainable world.
• Refer‑a‑friend scheme;
  Employee Advisory Service (subject to availability and T&C).

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Applicants must be eligible to live and work in the UK and hold a valid work visa. Required documentation will be requested during the recruitment process.

To help you navigate your role, we will train you in all front‑of‑house related functions and safety procedures.