General Manager

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RBH Hospitality Management is one of the UK’s leading hotel management companies, operating a diverse collection of branded and independent hotels across the country. We are passionate about great hospitality, empowering our teams, and giving talented people the autonomy to make their difference.

We are now looking for an experienced General Manager to lead Ibis & Adagio London Sutton Point, two internationally recognised Accor brands operating within one dynamic and successful hospitality destination in the heart of South London.

Located in the heart of Sutton, South London, Ibis & Adagio London Sutton Point offers two complementary hospitality experiences within one dynamic operation. Positioned within the modern Sutton Point development and benefiting from excellent transport links into Central London, the hotel attracts a diverse mix of corporate, leisure, extended‑stay and project‑based guests.

Ibis London Sutton Point delivers the trusted, globally recognised Ibis experience, combining contemporary design, vibrant social spaces and efficient service with a focus on value and quality. The hotel welcomes a broad range of guests, from business travellers and event attendees to weekend visitors exploring London and the surrounding area.

Alongside this, Adagio London Sutton Point provides a premium aparthotel experience, offering spacious studios and apartments designed for guests staying for longer periods. With fully equipped kitchens and flexible living space, Adagio appeals to contractors, relocating professionals, project teams and long‑stay corporate travellers seeking the comfort of home alongside hotel‑quality service.

Together, these two internationally recognised brands create a unique leadership opportunity. Blending the fast‑paced energy of a traditional hotel with operational complexity of an extended‑stay aparthotel, Ibis & Adagio London Sutton Point offers a diverse and rewarding environment where commercial focus, guest engagement and team leadership come together to drive success.

We are looking for a General Manager who understands branded environments, thrives within global standards, and knows how to bring international brand values to life within a local market.

This is a high‑profile role leading two distinct Accor brands within one dynamic operation. You will be responsible for driving commercial performance, brand compliance, guest satisfaction, and team engagement across both hotels.

You will balance strategic leadership with a visible, hands‑on presence. From revenue strategy and owner relationships to brand audits and guest experience, you will create a culture that is performance‑driven, people‑focused, and proudly branded.

Your leadership will ensure that Ibis London Sutton Point delivers the efficient, welcoming and value‑focused experience that guests expect from one of the world’s leading hotel brands, whilst Adagio London Sutton Point continues to provide a seamless extended‑stay experience that makes guests feel at home for longer.

• Take full accountability for the commercial and operation performance of both hotels, driving profitability across rooms, food and beverage, and ancillary revenue streams.
• Ensure full compliance with Accor brand standards, audits and guest experience metrics, embedding brand culture into every department.
• Lead and inspire a multi‑department team, fostering a culture of empowerment, accountability and pride in representing globally recognised brands.
• Drive revenue growth in partnership with RBH commercial teams and Accor systems, leveraging brand tools, loyalty programmes and local market intelligence.
• Build strong relationships with ownership, Accor brand representatives and local corporate partners.
• Champion guest satisfaction and online reputation, ensuring both properties consistently deliver exceptional experiences that encourage loyalty and repeat business.
• Oversee operational excellence across all departments, ensuring efficiency without compromising service quality.
• Position Ibis & Adagio London Sutton Point as a leading hospitality destination within South London,…