Night Supervisor

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Night Concierge at the 15 Basil Street Apartments. We are located in Knightsbridge, one-minute walk from the Knightsbridge station.

• £29,000 pa + discretionary meal allowance
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spas across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Complimentary laundry
• Access to development plans, apprenticeships and world-class management development programmes including educational sponsorship
• Recommend a Friend incentive
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Night Concierge, to join our Basil Street team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences.

• Be present in the lobby when required in order to greet and assist guests in a polite and friendly manner in line with our LQA & AA Standards
• Ensure that all ad-hoc information provided to the guest is correct and reliable
• Be familiar and up to date with hotel offers and services (special packages, etc.)
• Maintain confidentiality of guests at all times
• Anticipate guest needs and use available knowledge to exceed guest expectations
• Maintain a positive approach at all times, especially when handling any issues or guests

#1 apartment in London on Trip Advisor. We are more concerned with what’s in the glass, not whether it’s half full or empty, so if you feel this Night Concierge role is for you, come and pour some happiness into yours by joining our award‑winning family today!

All applicants must be legally eligible to work in the UK.