Night Manager

BRAND INTRODUCTION

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first‑class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th‑century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance
  , starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave
  , so you can celebrate your special day your way.
• We celebrate life’s milestones with you
  , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support
  , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences
  , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan
  , covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates
  , helping you maintain your health and vitality.
• Continuous learning and development opportunities
  , from hands‑on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day
  , giving you the opportunity to support a charity close to your heart.
• Employee referral programme
  , rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City‑wide discounts and perks
  , with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes
  , including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events
  , bringing our teams together to connect and celebrate in style.

The Night Manager is responsible for overseeing all hotel operations during the night shift, ensuring the highest levels of guest service, safety and operational standards. Acting as the senior manager on duty, the Night Manager provides leadership to the night team, resolves guest concerns, manages late arrivals and departures, and conducts the nightly audit process.

This role requires strong decision‑making, attention to detail and the ability to act independently while always representing Montcalm Collection’s luxury standards and values.

• Lead the night shift team to ensure smooth overnight operations (Front Office, Housekeeping, F&B, Security).
• Greet and assist guests with check‑in, check‑out and any other request throughout the night.
• Serve as the senior hotel representative during the night.
• Oversee late arrivals, departures and VIP guest care.
• Deal with any book‑outs from or to our property, ensuring they are handled professionally.
• Address and resolve any guest complaints or issues promptly and efficiently, ensuring guest satisfaction.
• Ensure VIP guests and any special requests are handled with utmost care.
• Ensure Front Desk is always manned and available for the guests.
• Conduct the nightly audit, ensuring accuracy in financial reporting.
• Monitor room availability and ensure accurate recording of all transactions and guest information.
• Maintain hotel safety and security, including…