Housekeeping Floor Supervisor

Location: Greater London

The Chancery Rosewood is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As the Floor Supervisor, you will play a key role in the daily operation of the housekeeping department, ensuring the highest standards of cleanliness, organisation, and guest satisfaction in our guest rooms. Working alongside the Housekeeping Manager you will ensure that all guest rooms consistently exceed expectations, contributing to the hotel’s reputation. You will supervise and coach the housekeeping associates fostering a positive working environment, all while contributing to the hotel's commitment to deliver exceptional service.

Key Responsibilities Ensure that all Forbes, LQA and Rosewood Brand Standards are consistently implemented and adhered to within the housekeeping department to maintain a high level of service quality.

Foster a collaborative and positive work environment by supporting and motivating associates to deliver exceptional guest experiences, while contributing to the overall success of the hotel.

Support the Housekeeping Manager to oversee the performance of housekeeping associates, ensuring they follow operational standards and maintain cleanliness throughout the hotel.

Conduct daily checks and follow-ups across guest rooms to ensure all areas meet the hotel’s quality standards.

Review guest requests prior to arrival, ensuring they are properly set up and addressed in a timely and organised manner.

Take ownership of guest concerns and feedback, investigate issues thoroughly, and implement appropriate resolutions to ensure a positive guest experience in line with company procedures.

Assist with the planning and monitoring of staffing levels, adjusting to hotel occupancy and other needs, while ensuring time and attendance is accurately recorded and reported.

Work closely with the Housekeeping Manager to identify training needs and assist with organising and implementing training when required.

Monitor the inventory and assist with the ordering of cleaning supplies, ensuring the department is stocked with necessary items.

Monitor and ensure the proper maintenance and care of all hotel furniture, fixtures, and equipment, reporting malfunctions and coordinating repairs through the Engineering department.

Assist with the implementation of fire, health, safety, and evacuation procedures, ensuring all associates are well-trained and compliant with safety regulations.

Ensure proper handling of lost and found items, collaborating with Security to ensure procedures are followed and lost property is appropriately logged.

Complete any special assignments or projects given by the Housekeeping Manager or Assistant Director of Housekeeping promptly and efficiently, always adhering to the hotel’s standards.

About You Connection — You contribute warmly to a collaborative team environment, supporting colleagues across departments and approaching every shift with a helpful, flexible attitude.

Guest-Centricity — You understand that a guest's overnight experience is shaped by the unseen care behind it. You take pride in the detail and quality of your work, knowing your contribution is central to a five-star stay.

Influencing — You take onboard feedback from guests and management with openness and a genuine desire to improve, sharing learnings with those around you to raise the collective standard of the team.

Integrity — You uphold housekeeping protocols, COSHH regulations, and health and safety procedures without compromise, handling confidential guest information with the utmost discretion at all times.

Drive — You bring focus and thoroughness to every suite you service, taking full ownership of your allocated areas and consistently meeting the high standards expected of a Rosewood property.

Adaptability — You remain calm and efficient throughout the night, adjusting to shifting priorities and guest needs with a composed, solution-focused approach and a commitment to never letting standards slip.

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