Front Office Agent

Responsibilities

• Process guest check‑ins, assigning rooms and activating room keys
• Co‑ordinate with Housekeeping to track readiness of rooms for check‑in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check‑outs and resolve any disputed charges
• Process payments and room charges, as well as cashing guests' personal and traveller's cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

• A warm, people‑oriented demeanour
• A team‑first attitude
• Positive outlook and outgoing personality
• Flexibility, problem‑solving skills and multi‑tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift

Demonstrates strong guest service skills by efficiently processing check‑ins and check‑outs, managing reservations, and addressing guest inquiries. Exhibits problem‑solving abilities and flexibility in a fast‑paced environment while maintaining a positive and welcoming demeanor.