Front Office Team Leader

Join
us at Accor,
where
life pulses
with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan
45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.

Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomea

Heartist®,becausehospitalityis, first and foremost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specific to thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality
isa
work
of
heart,
Join
us and
becomea
Heartist®.

The Front Office Team Leader is responsible for leading the front office team and ensuring the smooth day-to-day operation of the reception function. They will provide excellent customer service, support team performance, resolve customer queries, and ensure administrative tasks are completed accurately and efficiently.

Key Responsibilities

• Lead and support the front office team.
• Deliver excellent customer service and resolve escalated enquiries.
• Oversee daily reception and administrative operations.
• Assist with staff training, coaching, and scheduling.
• Ensure compliance with company policies and procedures.
• Work with other departments to maintain an efficient customer experience.

• Service focused personality is essential.
• Previous experience in a similar role is an asset.
• Prior experience working with OPERA CLOUD system.
• Strong interpersonal and problem solving abilities.

• Salary £15.26 per hour.
• Employee discounted rates in Accor Hotels worldwide.
• Excellent training and development opportunities within the hotel and throughout Accor worldwide.
• Complimentary meals on duty.
• Recommend a Friend bonus.
• Cycle to Work Scheme.
• Further discounts in Accor properties worldwide, brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.