Guest Relations Manager

Job in London, Greater London, W1B, England, UK

Listing for: The Chelsea Harbour Hotel

Full Time position
Listed on 2026-08-01

Job specializations:

Hospitality / Hotel / Catering
Guest Services, Hospitality & Tourism, Hotel Front Desk

The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

You will be responsible for:

Drive high levels of service, satisfaction and loyalty amongst guests and be the "go to" person for guests and particularly VIP's.
Be the proactive point of contact for guests, pre, during and post stay.
Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
Be the caretaker for suite guests, special occasion guests and long stay guests
Meet and entertain guests and VIP's, building relationships with them encouraging repeat custom.
Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made.
Monitor, communicate and follow-up guest complaints.
To maintain and update guest's history and profiles with accurate information.
Track and drive the hotel's guest return ratio, building a loyalty of guests.
Refresh and drive the VIP programme and standards and constantly review performance of it.
Responsible for the look, feel a...

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