Conference & Events Operations Manager - Excel

Conference & Events Operations Manager
- Excel London | Full-Time / Permanent (start date September 2026) £38,483  excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We are seeking an experienced Conference & Events Operations Manager to join our established team at Excel London - one of Europe's largest and most successful venues, hosting some 400 events per year!

In this exciting role you will be one of 8 Conference & Events Operations Managers, collectively responsible for the seamless planning and delivery of high-profile conferences, exhibitions, banqueting, and live events. This Conference & Events role is pivotal in ensuring hospitality operational excellence, outstanding guest experience, and strong client relationships across a diverse and fast-moving event portfolio. We are Levy We are a visionary venue partner.

We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events, from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London, we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Conference & Events Operations Manager
- The role Event Delivery & Operations Lead the end-to-end operational delivery of conferences, exhibitions, and events within Excel London Act as the operational lead on assigned events, ensuring all food & beverage services are delivered to Levy's high standards Work collaboratively within the wider team of 8 Operations Managers to ensure consistency, flexibility, and shared best practice across the venue Client & Stakeholder Management Build strong relationships with clients, organisers, venue partners, and internal stakeholders Represent Levy as the primary operational contact for events, managing expectations and delivering solutions in a high-pressure environment Collaborate closely with Sales, Culinary, Logistics, People & Culture, and Finance teams Team Leadership Lead, motivate, and support large, multi-skilled operational teams during event delivery Ensure effective briefing, deployment, and supervision of teams to meet service, safety, and performance standards Support the development and engagement of colleagues, contributing to a positive and inclusive team culture Commercial & Financial Performance Deliver events in line with agreed budgets, margins, and forecasts Identify opportunities to enhance guest experience while driving efficiency and commercial performance Ensure accurate cost control, labour planning, and post-event reconciliation Health, Safety & Compliance Ensure all events are delivered in full compliance with food safety, health & safety, and licensing regulations Champion Levy's standards, policies, and procedures at all times What we're looking for Proven experience in conference, events, or large-scale hospitality operations Experience managing high-volume, complex events in a fast-paced environment Strong leadership skills with the ability to manage and inspire large teams Excellent organisational, communication, and stakeholder management skills Commercially aware with strong operational problem-solving ability Flexible approach to working hours, including evenings and weekends What you'll get in return Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing:
Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:
Enhanced maternity, paternity, and adoption leave. 2 days? additional leave after returning…