Night Receptionist

100 Queen's Gate Hotel, a luxury establishment in the heart of London, is renowned for its rich history and exceptional service. Our commitment to providing an unparalleled guest experience extends to maintaining our facilities to the highest standards.

We have a fantastic opportunity for a driven individual who is looking to progress their career as a Night Receptionist in a luxury hotel.

As a Night Receptionist, you will be responsible for ensuring our guests receive a warm, professional and seamless experience throughout their stay. Working as part of the Front Office team, you will support overnight hotel operations, ensuring guest satisfaction, safety and service standards are maintained at all times.

You will also – but not be limited to:

• Complete guest check-ins and check-outs efficiently and professionally.
• Handle guest requests, enquiries and complaints in a timely manner.
• Answer telephone calls and provide accurate information to guests.
• Maintain accurate guest records and complete Front Office administration tasks.
• Ensure full knowledge of hotel facilities, services, promotions and Hilton Honors benefits.
• Promote upgrades and hotel services to maximise guest satisfaction and revenue.
• Complete night audit procedures, reports and handovers accurately.
• Liaise with departments to ensure guest needs are met.
• Follow all hotel policies, including health and safety and emergency procedures.

We are looking for a Night Receptionist with previous Front Office or customer service experience, a positive attitude and a passion for creating memorable guest experiences.

You will have excellent communication skills, attention to detail, a professional approach and the ability to work independently during the night shift.

• Health & Wellbeing Cash Plan
• Go Hilton
  - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• MyCrimson Rewards
  - Cashback and discount platform for online and in-store shopping

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.