Reception Team Leader

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Reception Team Leader

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference.

That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?

Being responsible for five reception areas and eight receptionists within our head office, reporting into the Head of Reception and working in collaboration with the second Reception Team Leader. Creating a warm and inviting environment and helping the team maintain and deliver a five-star customer service experience

What will you be doing?

• Lead by example – Leading the team as you yourself would like to be lead whilst maintaining clear boundaries

• Assisting the Head of Reception with conducting monthly one to ones with the team

• The training and development of new receptionists and giving continuous support throughout their tenure

• Ensure all five reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary

• Rotating between the 14th floor and ground floor reception desks, working either an opening or closing shift in tandem with the second Team Leader

• Motivating and leading the team where appropriate

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst inour offices

• Working as part of dynamic reception team, helping to maintain a high level of service to all clients

• Booking on the day meeting rooms via the Condeco meeting room booking system as and when needed

• Liaising with the Hospitality team on any changes to catering bookings on the day

• Managing the booking of couriers for domestic and international deliveries

• Ensuring seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements or room bookings for all meetings and internal events.

• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Front of House Coordinator

• Maintaining an open line of communication…