Spa Therapist

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.

Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles London

Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II
* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Scope Of Position

Your role will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO.

Perform spa treatments in a safe and professional manner to the guest and member. You will endeavour to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest and member.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

Responsibilities

Operation

• Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders representing the values of the brand and Accor. This includes maintaining a professional appearance at all times.
• Knowledgeable about all aspects of treatments, products, spa therapy and the facility.
• Perform spa treatments in a safe, professional and hygienic manner.
• Recommend treatment aftercare and sell spa retail products.
• Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
• Maintain the high standards of the treatment rooms and its inventory and equipment.
• Report for appointments on time and thoroughly review appointments before after completing each service.
• Always maintain a courteous, friendly and professional demeanour with guests / members.
• Assist in the operations of the spa, reception, thermal areas and whenever possible for spa guests and colleagues.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

• Maintain current professional license.
• NVQ Level 3 or…