Hotel Receptionist ​/ Front of House Team Member (AWDO-P15019

Hotel Receptionist / Front of House Team Member

A great opportunity to join the company delivering excellent customer service, front desk support and administrative tasks in a busy hotel environment, using strong communication, organisation and multitasking skills.

If you’ve also worked in the following roles, we’d also like to hear from you:
Front Desk Agent, Guest Services Assistant, Front Office Coordinator, Hotel Customer Service Advisor, Reception Administrator

Candidates will need to be available on a Full-Time, Permanent basis.

SALARY:
Competitive

LOCATION:

Central London (Zone
1)

JOB TYPE:
Full-Time, Permanent

WORKING HOURS:

up to 48 hours per week, morning and evening shifts including weekends – flexibility is required for both shifts with day/days off on rotation

We have a fantastic new job opportunity for a Hotel Receptionist / Front of House Team Member to provide a welcoming, efficient service for guests while maintaining accurate records and supporting daily hotel operations.

As a Hotel Receptionist / Front of House Team Member you will handle guest enquiries, process reservations and ensure smooth check-ins and check-outs while delivering excellent customer service.

Working as a Hotel Receptionist / Front of House Team Member you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment.

• Guest Welcome and Check-In:
  Greet guests, register arrivals, assign rooms and explain hotel facilities
• Customer Service Support:
  Respond to guest enquiries in a polite, efficient and professional manner
• Front Desk Administration:
  Maintain accurate guest records, update PMS systems and manage documentation securely
• Telephone Handling:
  Answer internal and external calls promptly and manage switchboard operations
• Reservations Management:
  Process bookings via telephone, email and in person, ensuring accuracy
• Billing and Payments:
  Post charges, process payments and ensure all financial transactions are correct
• End of Day Reporting:
  Prepare and submit daily reports and elevate any discrepancies
• Guest Communication:
  Relay messages and coordinate with departments to meet guest needs
• Upselling and Promotions:
  Promote hotel services and maximise occupancy and revenue opportunities
• Compliance and Safety:
  Follow procedures for health and safety, emergency response and data protection

• Previous experience in a receptionist, front of house or customer service role
• Strong communication skills with a professional and friendly manner
• Excellent organisation skills and ability to multitask in a busy environment
• Experience with administrative tasks such as data entry, record keeping and correspondence
• Ability to use hotel systems, PMS systems or similar CRM/database systems
• Confident handling telephone enquiries and switchboard operations
• High level of attention to detail when managing bookings and financial transactions
• Ability to work flexible shifts including weekends and evenings
• A proactive approach with a focus on delivering excellent customer service
• Knowledge of local attractions and transport routes is advantageous

JOB
-P15019