Level 4 Hospitality Manager Apprenticeship

Level 4 Hospitality Manager Apprenticeship at AG Hospitality Services Apprenticeship Overview:

• Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
• Working Week:
  Monday - Sunday (40 hours per week, shift to be confirmed)
• Hours:
  
  40 hours per week
• Duration: 18 months
• Level 4 Hospitality Manager Apprenticeship standard qualification
• Online training supported by our dedicated tutor
• Location:
  
  142-146 Cricklewood Broadway, London, NW2 3ED

Duties:

• Oversee daily hotel operations across Front Office, Food & Beverage, and Housekeeping.
• Act as Manager-on-Duty and lead the hotel in the Hotel Manager's absence.
• Ensure SOPs, service standards, and company policies are consistently followed.
• Monitor costs, manage budgets, and support KPI delivery.
• Complete daily financial reporting and reconciliations.
• Manage staff rotas, training, and performance reviews.
• Drive guest satisfaction, online reputation, and repeat business.
• Ensure compliance with health & safety and statutory requirements.
• Support maintenance and continuous property improvement initiatives.

• GCSEs in English and Maths at grades 4-9 (A*-C) desirable

• Strong leadership skills with a hands-on management approach
• Experience with budgets, reporting, and cost control
• Familiarity with PMS systems (preferably Rezlynx)
• Good knowledge of health & safety and food hygiene
• Proficient in MS Office
• Flexible to work weekends and shifts

What is the expected career progression after this apprenticeship?

Potential full-time employment for the right candidate upon successful completion of the apprenticeship.

Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.

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