Reception Manager

Salary:
Up to £45,000 (Including service charge) DOE

Hours:

Full-time, permanent

A celebration of cooking over fire, PYRO is a bold, 95-cover restaurant in the heart of Borough from ex-HIDE Head Chef Yiannis Mexis. Showcasing refined Greek flavours, seasonal produce, and a laid-back, warm and friendly energy, PYRO is all about food to linger over and service that feels like home. With our large outdoor terrace and garden bar at the centre of our operations, we are looking for an exceptional lead presence to own our front-of-house arrival experience.

The Head Receptionist is the first and last point of contact, and the person who sets the standard for everyone on the desk. You will lead and develop the reception team, conduct the dining room, manage the flow of the restaurant, and ensure every arrival feels like a homecoming.

This is a hands-on leadership role. Alongside running service, you will own the systems that keep reception sharp: training completion, daily and weekly checklists, function sheets, and the reservations inbox. This is a floor-focused role, so your attention stays on the desk, the team, and the guest.

We need someone who can handle a fast-paced service with grace, intelligence, and a genuine smile, and who can hold a team to that same standard.

• Team Leadership: Proven experience leading and developing a reception or host team, holding standards, and managing rotas and performance day to day.

• Training Ownership: Confidence in delivering and signing off training for new and existing team members, and keeping records current.

• Systems and Process: Ownership of checklists, function sheets, and the reservations inbox, with the discipline to keep them accurate every single day.

• Technical Savvy: Working knowledge of the backend of Seven Rooms or Open Table, not just the front end. You can build and amend floor plans, manage availability, configure shifts, and pull reporting.

• Exceptional Hospitality: A natural ability to deliver world-class service standards with a heartfelt warmth that makes every guest feel at home.

• Organisational Brilliance: Proven experience managing reservations, floor plans, and guest flow in high-volume and premium venues.

• Commercial Mindset: Ability to maximise covers and manage the books to drive revenue while maintaining a seamless guest experience.

• Communication
  
  Skills:
  
  A confident, professional phone and email manner, and the ability to liaise effectively between the kitchen, the floor team, and private dining clients.

• Peak Service Leadership: A proactive, calm presence under pressure who can direct the desk during the busiest services, anticipate pinch points before they arrive, and keep the team composed, coordinated, and focused on the guest when the room is at its fullest.

• Competitive Package: Up to £45,000 including service charge, DOE,

• Career Development: Genuine progression within a growing, chef-led business, with training and support to take the next step.

• Team and Culture: A close-knit, warm and welcoming team that takes its food and its people seriously, and has fun doing it.

• Food and Perks: Delicious team meals on shift, generous dining discounts, and the buzz of one of Borough's most exciting openings.