Meetings & Events Executive

Are you passionate about delivering exceptional customer experiences and creating memorable events?

We’re looking for an enthusiastic and organised Meetings & Events Executive to join our busy Meetings & Events Sales team at one of London’s largest hotels.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong client relationships and managing events from the initial enquiry through to successful delivery.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

As a Meetings & Events Executive, you’ll be responsible for managing event enquiries and bookings while delivering outstanding service and maximising revenue opportunities.

Your responsibilities will include:

• Managing meetings and events enquiries from initial enquiry through to post-event follow-up.
• Preparing proposals, quotations, contracts and event documentation.
• Building strong relationships with clients to ensure an exceptional customer experience throughout the booking journey.
• Maximising booking conversions through effective follow-up and proactive sales techniques.
• Identifying opportunities to upsell accommodation, catering and additional services.
• Liaising closely with Operations, Kitchen, Reservations, Finance and Sales teams to ensure every event is delivered seamlessly.
• Producing accurate function sheets and ensuring all event details are communicated effectively to operational teams.
• Managing your event diary to maximise revenue and profitability.
• Handling client feedback and resolving issues professionally.
• Supporting promotional activities, client show rounds and networking events where required.
• Maintaining accurate records and ensuring company standards and procedures are followed at all times

We’re looking for an organised, customer-focused professional who enjoys building relationships and delivering exceptional events from enquiry through to completion.

• Previous experience in a Meetings & Events, Conference & Events, Reservations or Hotel Sales role, ideally within a four or five-star hotel.
• Excellent customer service and communication skills, both written and verbal.
• Experience managing event enquiries, quotations and bookings from initial enquiry through to completion.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple events simultaneously.
• A commercial mindset with confidence in negotiating rates and identifying upselling opportunities.
• The ability to build strong relationships with clients and colleagues across Operations, Kitchen, Sales and Reservations.
• Good administrative skills and experience producing event documentation and function sheets.
• Strong time management skills with the ability to prioritise workload in a fast-paced environment.
• A positive, proactive and solution-focused attitude.
• Confidence working independently while contributing to a collaborative team environment.
• Good IT skills, including Microsoft Office.
  
  Experience with Opera Sales & Catering or a similar hotel sales system would be an advantage.
  Desirable
• Previous experience within a high-volume Meetings & Events venue.
• Knowledge of the London corporate and events market.
• Experience working with agency bookings and corporate clients.
• Understanding of hotel revenue management principles.
• Knowledge of hotel operations and the planning and delivery of conferences, meetings, weddings or social events.

We offer a competitive benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development opportunities
• Travel Card
• Private Medical Cover
• Bonus Scheme (SIP)
• Pension Salary Sacrifice Scheme
• Career development and regular salary reviews
• Interest-Free Season Ticket Loan
• One paid Volunteer Day each year (in addition to annual leave)
• Complimentary meals prepared by our chefs whilst on duty
• Length of Service holiday scheme
• My Millennium employee discounts
• Worldwide hotel accommodation discounts
• 50%…