Night Porter

Night Porter 4 on 4 off
*** luxury hotel
*** What's in it for you from day one:

• £30,000 OTE per annum, plus other exciting benefits and perks!
• Holiday allowance starting at 28 days and increasing with length of service to 36 days.
• Nutritious free meals on duty.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Award winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities with 80% of our managers being home-grown.
• Two paid volunteering days each year, so we can give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties and annual social events, including boat parties and festive events for your little ones.

• Cycle to work scheme which can save you up to 47% on the bike and equipment.
• Vibrant hotel recognition events and hotel-based incentives, including Employee of the Month and Manager of the Quarter.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your baby with the essentials.
• Cross-departmental training available within your property, because we know you're a curious individual.
• 50% off on food and 25% off on beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels in the UK, Ireland, Guernsey, Geneva and South Africa!

We are looking for an enthusiastic Night Porter to join our family on a full-time basis. We are looking for someone with previous hotel Night Porter experience with excellent communication skills and strong attention to detail. Has a positive attitude towards training and development and enjoys delivering personalised outstanding service to our guest. This position reports to the XXXX.

The Milestone Hotel & Residences

Full-time

4 days on 4 days off

• Ensure guests luggage is delivered correctly
• Provide great knowledge of the hotel and local area
• Assis with reception and concierge requests
• Answer general guest queries
• Prepare and delivering room service orders after Kitchen team has finished for the day
• Ensure the lobby and front area of the hotel is presentable and clean at all times

• Previous Night Porter
  
  Experience:
  
  Ideally within a luxury or five-star hotel setting, with a clear understanding of hotel operations during overnight shifts.
• Excellent Communication Skill.
• Attention to Detail.
• Reliability & Flexibility:
  Dependable and flexible, able to handle a variety of tasks while maintaining high standards of service.
• A Team Player a to work closely with other departments.

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA's Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Milestone Hotel and Residences is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall. This property has 43 individually designed bedrooms, 13 luxury suites and 6 long-stay apartments, a classic lounge area for Afternoon Tea, a modern Stables Bar and a 2 Rosettes restaurant, named Cheneston's.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or  to gain a clear indication of the authenticity of the document and establish the 'Right to Work' in the UK.