Night Receptionist Job London area,Greater London England UK,Hospitality / Hotel / Catering

Salary: £29,303.20 plus service charge
Job Type: Permanent

Hours:

Full-time
Town:
London

Middle Eight is a new, 180 room lifestyle luxury hotel with purpose in Covent Garden. We're a relaxed, welcoming, city hotel that offers more than just a room for the night - we offer a holistic experience that changes throughout the day; spaces that not only reflect our local communities, they are part of the fabric of the community, they draw people in and inspire a feeling of belonging.

We're proud of our heritage and surroundings for a very good reason. The hotel stands on the location of Kingsway Hall. Until recently, this address was home to one of the country's foremost recording venues. The hotel reflects the performance culture of Covent Garden and adds to it through performance spaces of its own.

We are currently recruiting for a Night Receptionist to join our Truly Talented team.

Reporting to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

Meals on Duty
Uniform Dry Cleaning
Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
28 days holiday, including bank holidays, increasing yearly to 33 days;
Discounts across retail, restaurants, events and more through our benefits & rewards portal;
Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
Yearly complimentary Axiom Xcape stayover after one year of service;
A growing team with great training, progression, and promotion opportunities;
Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
Free meals while on shift;
Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Receptionist, you will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards during the night.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities will include but are not limited to:

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
To gain experience in all sections of the front desk department and ensure company and legal requirements are maintained;
Assist in the general running of the hotel at night and support other departments in setting up for the next day;
To continuously improve the quality of the hotel's services;
To undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
To be confident in all aspects of guest relations, receiving and recognising all guests, including those who require special attention;
To promote the company values and behaviours at all times.
The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed:

Truly passionate about the Hospitality Industry;
Previous experience as a receptionist is preferred but not necessary;
Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
Excellent personal presentation;
Ability to function independently with a minimum of supervision;
You are a night owl, comfortable working during the…