Night Front Office Supervisor

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, Pocket Square Skyline Bar & Terrace.

Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow.

As Night Supervisor, you will be responsible for overseeing the overnight operation of the hotel, ensuring guests receive exceptional service while maintaining the highest standards of safety, security, and operational efficiency throughout the night.

Reporting to the Night Manager and Front Office Manager, you will play a key role in ensuring the hotel operates safely, efficiently and seamlessly throughout the night. Acting as the senior operational presence during overnight hours, you will lead the Night Team, support guests with any requirements, oversee nightly procedures, and ensure the hotel is fully prepared for the day ahead.

You will lead by example, delivering outstanding guest experiences, supporting colleague development, and maintaining operational excellence across all areas of the hotel during the overnight shift.

This is an excellent opportunity for an experienced Front Office Supervisor, Night Auditor, or Guest Services professional looking to develop their leadership skills and progress within the hospitality industry.

• Provide professional and friendly service to guests throughout the night.
• Ensure overnight arrivals, departures, and guest requests are handled efficiently and in line with brand standards.
• Act as the primary point of contact for guest enquiries, concerns, and emergency situations during the overnight shift.
• Resolve guest complaints and service recovery situations effectively, ensuring a positive outcome wherever possible.
• Ensure VIP, long-stay, and returning guests receive appropriate recognition and personalised service.
• Conduct regular lobby and public area checks to ensure standards are maintained throughout the night.

• Lead by example, creating a positive and professional working environment.
• Supervise and support Night Auditors, Receptionists, and overnight colleagues to ensure service excellence.
• Provide guidance and coaching to team members, supporting their development and performance.
• Ensure clear communication and effective handovers between day and night operations.
• Promote teamwork and collaboration across all hotel departments.

• Complete nightly audit procedures accurately and within required timelines.
• Ensure all Front Office systems, reports, and financial reconciliations are completed correctly.
• Review room availability, arrivals, departures, and guest requests to ensure operational readiness for the following day.
• Monitor overnight occupancy and assist with room allocation requirements where necessary.
• Prepare departmental reports and ensure all relevant information is communicated to the Management team.
• Support revenue opportunities through upselling and effective room inventory management.

• Maintain responsibility for the safety and security of guests, colleagues, and hotel assets during overnight operations.
• Respond appropriately to emergencies, incidents, and safeguarding concerns in accordance with company procedures.
• Ensure compliance with all hotel policies, health and safety requirements, and security standards.
• Report and document incidents accurately and communicate key information to management.
• Support compliance with Hyatt and RBH brand standards at all times.

You will play a vital role in ensuring the hotel operates safely, efficiently, and successfully throughout…