Guest Experience Executive

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

Role Responsibilities

The Guest Experience Executive is responsible for ensuring exceptional guest experiences assisting the Guest Experience Manager overseeing the Guest Experience team. This includes developing strategies to enhance the guest experience, managing guest interactions from pre-arrival to after departure, and providing leadership and support to the Guest Experience team.

• Develop and implement strategies to enhance the guest experience and ensure the hotel is meeting and exceeding guest expectations.
• Conduct regular audits of guest feedback and surveys, analysing results and making recommendations for improvements.
• To liaise with Concierge, Reception and Room Service teams to find opportunities to ‘surprise and delight' our guests whenever possible.
• Greet VIP guests upon arrival and ensure a smooth check-in process, including room assignments and provide information on hotel facilities and services.
• To have good knowledge of the room types and be ab...