Floor Manager (f​/m​/d) - The WestDill Mayfair Hotel Colbert Collection

For the opening of The West Dill Mayfair Hotel London, Colbert Collection, we are looking for a passionate and guest-focused Floor Manager who leads by example and is dedicated to creating exceptional dining experiences.

Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.

Key Duties & Responsibilities

• Lead the daily restaurant operation on the floor, ensuring seamless service, personalized guest engagement and exceptional dining experiences.
• Support the F&B Manager with rostering, scheduling and administrative tasks, helping to ensure efficient team planning and smooth restaurant operations.
• Act as a visible host, building genuine guest relationships and responding proactively to guest needs and feedback
• Lead, coach and motivate the service team, fostering a culture of professionalism, hospitality and service excellence
• Ensure luxury service standards are consistently delivered and every guest interaction reflects the values of the Colbert Collection
• Work closely with the Kitchen, Bar and Front Office teams to deliver a seamless and memorable luxury guest journey.
• Support the training and development of team members, helping to build confidence, product knowledge and service skills
• Monitor reservations, service flow and operational priorities to maintain service excellence and efficiency throughout each shift.
• Ensure compliance with hygiene, health & safety and operational procedures at all times

How can you succeed in this role

• Previous experience as a Floor Manager, Restaurant Supervisor, Assistant Restaurant Manager or similar role within a luxury hospitality environment
• Passion for delivering personalized and memorable guest experiences
• Proven ability to lead and motivate teams in a fast-paced setting
• Strong understanding of luxury service standards and guest expectations
• Excellent communication and interpersonal skills with a natural hosting presence
• Hands-on approach with exceptional attention to detail and operational excellence

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Competitive compensation package
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

✨ Join us at The Westdill Mayfair Colbert Collection Talent Day on 10 September. Meet our Hiring Managers, take part in on-the-day interviews, and discover exciting career opportunities as part of our opening team. Whether you’re looking for a new challenge or know someone who is, we would love to meet you both. Feel free to bring a friend!

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.