Guest Experience Leader: VIP Relations & Team Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-22
Listing for:
PPHE Hotel Group
Full Time
position Listed on 2026-08-22
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning, Hospitality & Tourism
Job Description & How to Apply Below
Park Plaza London Riverbank is hiring a Guest Relations and Duty Team Leader to oversee the guest relations team, ensuring exceptional service and issue resolution. You will foster VIP relationships and support guests throughout their stay.
You will lead by example, communicate effectively with front-of-house colleagues, and drive service excellence while modelling Park Plaza values. This is a full-time on-site role with comprehensive staff benefits.
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