Front Desk Agent

IMMEDIATE START | 40 HOURS PER WEEK | 4ON/4

OFF SHIFTS

We are looking for a talented individual to join us in the capacity of Front Desk Agent to be part of our dynamic and friendly Front Office team at Vintry & Mercer Hotel located in The City (EC4V 2AU
).

Your role as Front Desk Agent will come with the following responsibilities:

• Project a favourable image of the hotel, through a positive and professional attitude, manner, and presentation providing guests with a 5 star service.
• Keep abreast of all product knowledge, ranging from daily events, services and facilities available, and marketing and promotional activities.
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations
• Answer all incoming calls within three rings, using the Hotel greeting standards.
• Respond to queries received by any form of media within a 24 hour time frame, or pass them onto the appropriate personnel.
• Assist guests with general enquiries, providing accurate and detailed information
• Prepare for Guest arrivals in accordance with Hotel procedures, including special request reservations and VIP Guests.
• To provide a professional and timely check in /check out service for all hotel Guests which adheres to the Hotel’s policies and procedures
• Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
• Makes city tour, sightseeing and private transportation arrangements.
• To be flexible to carry out other duties and assignments as requested by the Senior Management team.

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

• Previous experience as a Front Desk Agent or in a similar role gained in a 4/5
  * environment is ideal
• Working knowledge of Opera and Microsoft Office
• Contagious personality, energetic & enthusiastic
• Confident & humble
• Outstanding organisational skills
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)

To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.

Vintry & Mercer is set in London’s Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel’s 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again – in the hotel’s two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It’s a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.

If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!

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In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.