Guest Relations Manager | Nettle - The Conduit NEW Levy Posted yesterday £42,000 per year Operations

Guest Relations Manager

Location:

Nettle at The Conduit

Reporting to: Restaurant Manager
Working Closely With: General Manager, Head Chef & Event Sales Manager
Contract

Employment Type:

Full-time 40hrs

£40,000 - £42,000 + Tronc and excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

• Serve as the first point of contact for all guests, offering a warm, polished, and professional welcome
• Manage and optimise the reservation system, balancing high volume with à la carte dining.
• Liaise with the kitchen and floor teams to ensure smooth table turns and timely service
• Personally oversee the arrival and care of VIPs, including stakeholders, artists, and high-profile guests, with discretion and grace
• Keep guest notes updated to help build meaningful relationships and lasting impressions
• Support the training and development of junior FOH team members, setting the standard for tone, etiquette, and professionalism
• Maintain an immaculate FOH presentation and ensure all guest facing areas are welcoming and efficient
• Contribute to service planning, events, and special initiatives alongside the senior team
• Ensure all guest interactions reflect the restaurant’s commitment to inclusivity, sustainability, and cultural awareness

• Proven experience as a Maître d’, senior host, or FOH lead in a high end or high volume restaurant
• Impeccable guest facing confidence and natural charisma
• Fluent understanding of service flow around theatre or timed dining experiences
• Strong operational knowledge of reservation and booking systems (e.g Seven Rooms)
• A collaborative spirit, willing to lead, support, and work closely with the team
• Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
• A meticulous eye for detail and a commitment to excellence at every level

• Charismatic & Approachable:
  You create a warm and welcoming environment, making guests feel immediately at ease through confident and natural hospitality
• Service-Driven:
  You take genuine pride in delivering outstanding service, consistently seeking to exceed guest expectations at every opportunity.
• Collaborative by Nature:
  You work well within a team, supporting your colleagues proactively and contributing to a strong, respectful service culture.
• Calm Under Pressure:
  You thrive in fast paced environments, especially during theatre service, and remain composed, focused, and solutions oriented
• Organised & Detail Oriented:
  You maintain control over bookings, floor plans, and guest flow with precision, ensuring a seamless and efficient operation.
• Curious & Motivated:
  You bring energy, enthusiasm, and a desire to continually learn and develop, both personally and professionally
• Respectful & Inclusive:
  You treat all guests and team members with kindness, professionalism, and sensitivity

• Competitive salary with bonus and full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing:
  Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits:
  Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your…