Business Excellence Manager - Levy

Business Excellence Manager - Levy | Regional | Full-Time

Competitive salary + excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance and more.

We're looking for...

We're looking for a Business Excellence Manager who is passionate about creating great guest experiences and has a real eye for detail, consistency and continuous improvement.

You'll be someone who can take our operating standards - our Levy Signatures - and bring them to life across our venues, making sure they are clear, practical, fit for purpose and deliverable in a fast-paced hospitality environment.

You'll work closely with Signature Owners, subject matter experts and venue teams to continually evolve our standards, measure compliance through our In Pursuit of Excellence (IPOE) process, and turn insight into meaningful action. You'll be confident coaching and supporting teams, challenging where needed and identifying opportunities to help our venues raise the bar.

We are Levy

We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Business Excellence Manager

- The Role
To continually enhance guest experience and pursuit of excellence through delivery of clearly communicated, effective and updated company operating procedures (known in Levy as Signatures)
Set operating standards content with signature owners and SME's ensuring they are fit for purpose and deliverable
Measure compliance of operating standards through In Pursuit of Excellence (IPOE) review process
Create a culture throughout Levy of continuous improvement using signatures, facilitating the pro-active use of IPOE review action plans and make recommendations for targeted focus areas of improvement
Coach and support venues in implementation and maintaining of standards
Demonstrate and deliver our Levy vision and values with integrity
Align standards to our fast-paced business to keep Levy ahead of competitors

What you'll get in return
Competitive salary with bonus and full company benefits
27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
Healthcare & wellbeing
Company EV vehicle + expenses paid.
Mental health support: 24/7 Employee Assistance Programme
Family benefits:
Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
Perks & discounts:
Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
Financial wellbeing:
Pension scheme, Life Assurance, preferred rates on salary finance products
Development opportunities:
Professional subscriptions, ongoing training and structured career pathways

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences and shape the future of hospitality.
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment discounts - up to 55% off cinema tickets
Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
Travel…