Front Office Manager

At Hotel Indigo K West Shepherd’s Bush
,we celebrate the character and energy of our neighbourhood, and that starts atthe front desk. We’re looking for a Front Office Manager
, who brings warmth, organisation, and leadership to the heartbeat of ourhotel. If you know how to create a seamless welcome and lead a team to deliverconsistently excellent service, this could be your next chapter.

At Hotel Indigo K West Shepherd’s Bush
,we celebrate the character and energy of our neighbourhood, and that starts atthe front desk. We’re looking for a Front Office Manager
, who brings warmth, organisation, and leadership to the heartbeat of ourhotel. If you know how to create a seamless welcome and lead a team to deliverconsistently excellent service, this could be your next chapter.

At Hotel Indigo,we’re all about individuality in our design, our neighbourhood-inspiredexperiences, and our people. As we prepare to open our doors in Shepherd’sBush, we’re building a passionate and energetic team who are proud to createmeaningful moments for our guests.

At Hotel Indigo,we’re all about individuality in our design, our neighbourhood-inspiredexperiences, and our people. As we prepare to open our doors in Shepherd’sBush, we’re building a passionate and energetic team who are proud to createmeaningful moments for our guests.

Here’s what you can look forward to as our Front Office Manager:

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentarystay after passing probation
• Extensivediscounts on our benefits platform
• Privatemedical insurance access
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-classdevelopment programmes, apprenticeships, and growth opportunities
• Recommenda Friend incentive
• Socialsquads and recognition schemes to make your voice heard and celebrate success

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentarystay after passing probation
• Extensivediscounts on our benefits platform
• Privatemedical insurance access
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World-classdevelopment programmes, apprenticeships, and growth opportunities
• Biketo work scheme
• Recommenda Friend incentive
• Freemeals on duty
• Socialsquads and recognition schemes to make your voice heard and celebrate success

• Leadthe welcome
  :
  You’ll oversee day-to-day front desk operations, fromcheck-in and check-out to guest queries, payments, and everything in between.
• Inspirethe team :
  Motivate, coach, and support receptionists andfront office team members to deliver attentive, upbeat, and personal service.
• Connect with guests
  :
  Be visible and approachable in the lobby, ready tolisten, assist, and elevate guest satisfaction through every interaction.
  
  Ensuring IHG One Rewards member requests and repeat guests receive personalisedservice at each turn.
• Drive performance
  :
  Track guest feedback and front desk KPIs, ensuring we meet service standards and continuously improve experiences; monitoring theteam’s enrolment of new members to the IHG One Rewards programme.
• Smooth Operator
  :
  Assist with rota planning, shift supervision, and training new team members on systems, brand standards, and emergency procedures.
• BeA Step Ahead
  :
  Liaise with housekeeping, maintenance, and reservations tokeep communication flowing and surprises to a minimum.

• Leadthe welcome
  :
  You’ll oversee day-to-day front desk operations, fromcheck-in and check-out to guest queries, payments, and everything in between.
• Inspirethe team :
  Motivate, coach, and support receptionists andfront office team members to deliver attentive, upbeat, and personal service.
• Connect with guests
  :
  Be visible and approachable in the lobby, ready tolisten, assist, and elevate guest satisfaction through…