Night Front Office Supervisor

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, Pocket Square Skyline Bar & Terrace.

Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow.

As Night Supervisor, you will be responsible for overseeing
the overnight operation of the hotel, ensuring guests receive exceptional
service while maintaining the highest standards of safety, security, and
operational efficiency throughout the night.

Reporting to the Night Manager and Front Office Manager, you
will play a key role in ensuring the hotel operates safely, efficiently and
seamlessly throughout the night. Acting as the senior operational presence
during overnight hours, you will lead the Night Team, support guests with any
requirements, oversee nightly procedures, and ensure the hotel is fully
prepared for the day ahead.

You will lead by example, delivering outstanding guest
experiences, supporting colleague development, and maintaining operational
excellence across all areas of the hotel during the overnight shift.

This is an excellent opportunity for an experienced Front
Office Supervisor, Night Auditor, or Guest Services professional looking to
develop their leadership skills and progress within the hospitality industry.

• Provide
  professional and friendly service to guests throughout the night.
• Ensure
  overnight arrivals, departures, and guest requests are handled efficiently
  and in line with brand standards.
• Act
  as the primary point of contact for guest enquiries, concerns, and
  emergency situations during the overnight shift.
• Resolve
  guest complaints and service recovery situations effectively, ensuring a
  positive outcome wherever possible.
• Ensure
  VIP, long-stay, and returning guests receive appropriate recognition and
  personalised service.
• Conduct
  regular lobby and public area checks to ensure standards are maintained
  throughout the night.

• Lead
  by example, creating a positive and professional working environment.
• Supervise
  and support Night Auditors, Receptionists, and overnight colleagues to
  ensure service excellence.
• Provide
  guidance and coaching to team members, supporting their development and
  performance.
• Ensure
  clear communication and effective handovers between day and night
  operations.
• Promote
  teamwork and collaboration across all hotel departments.

• Complete
  nightly audit procedures accurately and within required timelines.
• Ensure
  all Front Office systems, reports, and financial reconciliations are
  completed correctly.
• Review
  room availability, arrivals, departures, and guest requests to ensure
  operational readiness for the following day.
• Monitor
  overnight occupancy and assist with room allocation requirements where
  necessary.
• Prepare
  departmental reports and ensure all relevant information is communicated
  to the Management team.
• Support
  revenue opportunities through upselling and effective room inventory
  management.

• Maintain
  responsibility for the safety and security of guests, colleagues, and
  hotel assets during overnight operations.
• Respond
  appropriately to emergencies, incidents, and safeguarding concerns in
  accordance with company procedures.
• Ensure
  compliance with all hotel policies, health and safety requirements, and
  security standards.
• Report
  and document incidents accurately and communicate key information to
  management.
• Support
  compliance with Hyatt and RBH brand standards at all times.

You will play a vital role in ensuring the hotel operates
safely, efficiently, and successfully throughout the night. Your leadership,
attention to detail, and ability to remain calm under pressure will help
deliver exceptional guest experiences around the clock.

By maintaining operational excellence, supporting your
colleagues, and creating a welcoming environment for guests, you will
contribute directly to the hotel's reputation and overall success, ensuring
Hyatt Place London City East continues to exceed guest expectations day and
night.

To succeed in the role of…