Guest Services Manager

We’re seeking a Guest Service Manager to take ownership of guest services at one of London’s most prestigious corporate destinations. You’ll be leading and inspiring an exceptional team of 5 Rapport Ambassadors. This is a highly visible role, perfect for a hands‑on leader who thrives in a fast‑paced, front‑of‑house setting and knows how to set the tone for exceptional service.
If you’re a natural people‑person with the presence, energy, and professionalism to inspire your team and delight guests, this is your opportunity to shine.
Contract type: Full‑time, permanent
Hours: 40 per week (Monday‑Friday; on a shift rota basis between 7 AM – 7 PM with flexibility as per business needs)
Salary: Between £46,000 and £48,000

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you’re passionate about!

• Build and nurture strong relationships with stakeholders at all levels.
• Identify opportunities to enhance the guest journey and operational efficiency.
• Motivate and develop your team to consistently exceed expectations.
• Uphold the prestige and reputation of the client brand at every interaction.
• Monitor KPIs to assess guest satisfaction and operational efficiency.
• Coordinate with internal departments for swift resolution of guest issues.
• Support recruitment and HR activities, including onboarding and development reviews.
• Facilitate feedback sessions to drive continuous improvement.
• Prepare monthly and quarterly reports on key operational metrics.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have at least two years of leadership experience in a similar role.
• Be knowledgeable about HR and Recruitment procedures, and best practices.
• Show genuine passion for team development and personal growth.
• Exhibit strong financial acumen coupled with exceptional communication skills.
• Bring an engaging personality that emphasises integrity and high service standards.
• Demonstrate excellent interpersonal skills, influencing positive outcomes.
  
  Thrive under pressure while maintaining a proactive and intuitive approach.

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at