Luggage Porter - Guest Arrival Expert Job London area,Greater London England UK,Hospitality / Hotel / Catering

Location: Greater London

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
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Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room.

Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
Annual Performance Review pay adjustments.
Complimentary gym and spa access.
Free meals while at work.
Dry-cleaning service availability for uniforms.
Complimentary enrolment in Benefit Hub, granting unlimited deals from various retailers and more.
20% discount at any of the St. Pancras outlets.
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
Travel ticket season loan.
Life Assurance Scheme
Cycle to work scheme.
Employee Assistance Programme access.
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation.
Awards and recognition celebrations, among many other benefits
Outstanding Wellness program

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences.

They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

Responsibilities: Here's what your journey with us entails

Addressing guests' service needs in a professional, positive, and timely manner.
Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Providing assistance to individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Anticipating guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
Assisting other associates to ensure proper coverage and prompt guest service.
Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
Continually expanding knowledge of local attractions, popular culture, and consumer brands relevant for hotel guests.
Staying up to date on the local area, including unique attributes, happenings, and…