Porter, Pre St. Regis

Additional Information

Job Number:

Job Category:
Rooms & Guest Services Operations

Location:

37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YF
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Schedule:

Full Time

Located Remotely?: N

Position Type:
Non-Management

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Porter, you will play a key role in shaping first and last impressions, ensuring every guest arrival and departure is seamless, welcoming and memorable. You will support guests with their luggage and assist with a variety of requests, delivering attentive and personalised service while maintaining the highest standards of professionalism. This role is ideal for an enthusiastic and service‑driven individual who enjoys being active, engaging with guests and creating a positive experience from the very first interaction.

• Welcome guests warmly on arrival, providing a courteous and professional first impression
• Assist guests with luggage during arrival, departure and internal movements throughout the hotel
• Support the Front Office team with arrivals, departures and guest requests
• Provide information on hotel services and local area highlights when required
• Ensure luggage storage areas are organised, secure and efficiently managed
• Respond promptly to guest requests, ensuring a personalised and seamless experience
• Maintain cleanliness and organisation of the entrance, lobby and porter stations
• Handle guest belongings with care, ensuring security and discretion at all times
• Support operational tasks and assist other departments as required
• Ensure compliance with all health, safety and security policies and procedures
• Maintain accurate communication with the team to ensure smooth service delivery

• Previous experience in a guest‑facing role, ideally within a luxury hotel environment
• Strong attention to detail, with a commitment to maintaining presentation and service standards
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Good organisational skills, with the ability to manage multiple guest requests effectively
• Clear and professional communication skills, with a warm and engaging approach
• A proactive mindset, with the ability to anticipate guest needs and support smooth operations
• Impeccable personal presentation, reflecting the standards of a luxury brand
• A collaborative approach, working closely with Front Office and other departments
• Physical capability to carry out the operational demands of the role, including luggage handling

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to Benefit Hub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments…