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Guest Experience Lead — VIP & Loyalty
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-28
Listing for:
Park Plaza
Full Time
position Listed on 2026-08-28
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Event Management & Planning
Job Description & How to Apply Below
Park Plaza Waterloo Hotel in London is seeking a Senior Guest Relations Manager to lead the Guest Relations team and elevate the guest journey. You will mentor the team, manage VIP requests, and strengthen relations with Radisson Rewards members and returning guests.
You will own guest feedback platforms (including Review Pro), translating insights into improvements across departments and working closely with Front of House leadership to drive guest satisfaction and commercial performance.
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