Night Receptionist

Night Receptionist Hyatt Place London City East London, United Kingdom

At RBH we
believe our people are our biggest assets and understand the value in putting
them first. Our approach to diversity in the workplace, health & wellbeing,
sustainability and individuality sets us apart from our competitors and is one
of the reasons we are rated Top 30 Best Places to Work in Hospitality! We
are passionate about the industry and always on the lookout for new talent to
join us on our journey...

Located in
the heart of East London, Hyatt Place London City East is a contemporary
lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting
and event facilities, and one of the capital's most exciting rooftop
destinations, Pocket Square Skyline Bar & Terrace.

Perfectly
positioned between the City of London, Shoreditch, and Brick Lane, the hotel
attracts a diverse mix of business and leisure travellers from across the
globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality
Management, we are committed to delivering exceptional guest experiences whilst
creating an environment where our people can thrive and grow.

As Night
Receptionist, you will be responsible for providing a warm, professional, and
efficient service to guests throughout the overnight period, while supporting
the smooth and secure operation of the hotel.

Reporting to
the Night Manager and Front Office Manager, you will be a key member of the
overnight team, responsible for welcoming late arrivals, assisting guests with
their requirements, managing overnight departures, completing relevant Front
Office and night audit procedures, and ensuring the hotel is fully prepared for
the day ahead.

You will
deliver exceptional guest service throughout the night, maintaining a calm and
professional approach while ensuring all operational, financial, safety, and
security standards are consistently met.

This is an
excellent opportunity for an experienced Receptionist, Guest Services
professional, or Night Auditor looking to develop their hospitality experience
and build a successful career within the hotel industry.

• Provide
  friendly, professional, and personalised service to guests throughout the
  night.
• Welcome and
  check in late-arriving guests, ensuring a smooth and efficient arrival
  experience.
• Process
  overnight departures and assist guests with any requirements before they leave
  the hotel.
• Act as a
  key point of contact for guest enquiries, requests, and concerns during the
  overnight shift.
• Handle
  guest complaints and service recovery situations professionally, escalating
  issues where appropriate.
• Recognise
  VIP, long-stay, and returning guests and ensure they receive appropriate levels
  of service.
• Maintain a
  welcoming, clean, and professional Front Office and lobby environment
  throughout the night.
• Assist
  guests with local information, hotel facilities, transportation, and other
  requests as required.

• Complete all Front Office procedures accurately and in accordance with hotel standards.
• Carry out room allocations and amendments where required, ensuring accurate information
  is maintained within the system.
• Monitor arrivals, departures, room status, and guest requests throughout the shift.
• Complete cash handling and payment procedures accurately and securely.
• Support the Night Audit process and ensure all required reports and reconciliations are completed correctly.
• Prepare the Front Office for the following day's operations, ensuring all relevant information is clearly communicated.
• Complete effective handovers to the morning team, highlighting outstanding guest
  requests, incidents, or operational matters.
• Work closely with other overnight colleagues to ensure the hotel operates smoothly and efficiently.

• Maintain a high level of awareness of hotel security throughout the overnight shift.
• Follow all hotel health and safety, fire safety, and security procedures.
• Respond appropriately to emergencies, incidents, and safeguarding concerns in accordance with company procedures.
• Conduct regular checks of the Front Office,…