Reception Manager

Are you ready to take your career to the next level with one of the mostprestigious hotel groups in the industry? Firmdale Hotels is renowned for itsaward-winning hospitality, impeccable design, and exceptional service. Ourproperties, including the luxurious Soho Hotel, offer a unique blend ofsophistication and comfort, making every guest's stay memorable.

We have an exciting opportunity for a Reception Manager to join ourhighly successful team at The Soho Hotel.

As a Reception Manager, you will oversee the day-to-day operations of our Reception department, ensuring that every guest receives a personalised and unforgettable experience.

In this pivotal role, you will be part of our dynamic management team,driving the success of our reception operations. You will need to be ambitious and adaptable, ready to handle a variety of scenarios with ease. Your leadership will be key in managing staff, from recruitment and training toongoing employee relations. Your goal will be to ensure the team is performingat its best, providing top-tier customer service.

• Lead the reception team with enthusiasm, fostering a positive and productive work environment.
• Conduct annual appraisals, manage professional development, and ensure every team member reaches their full potential.
• Uphold the high standards of Firmdale Hotels, ensuring consistency inservice and operations.
• Produce weekly and monthly departmental reports for the Deputy and General Manager.
• Assist with daily operations, demonstrating a hands-on approach when needed.

• Proven experience as a Reception Manager or Reception Supervisor in ahigh-end establishment.
• Strong leadership and motivational skills, with a passion for developingothers.
• Excellent customer service skills, with the ability to communicate effectively and professionally.
• Ability to work well under pressure in a busy environment, adapting tovarious situations as they arise.
• A high level of understanding of current hospitality trends and competitor insights.
• Genuine passion for the hospitality industry and a desire to drive thehotel's success forward.

• Competitive salary plus service charge and benefits to be discussed at venue.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear
  - Pedro Paulo
  - Hotel Cateys 2024
• Hotel Chef of the Year Finalist
  - Jamie Atkinson
  - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen…