Venue Receptionist

Venue Receptionist

Department: Host

Employment Type: Permanent - Full Time

Location: London Liverpool Street

Reporting To: Reception Manager

Compensation: £16.00 / hour

What This Role Is Here To Do (Role Purpose)

As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.

• Guests feel immediately welcome and well looked after
• Bookings and arrivals are handled efficiently and with care
• Guest flow is managed seamlessly during peak and quiet times
• Front-of-house team are supported with up-to-date guest info
• Queues are avoided and table turnover is managed smoothly
• You bring energy, clarity, and calmness to busy moments

With experience and development, this role could grow into:

• Events Coordinator
• Reception Supervisor

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:

Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

• Welcome every guest with warmth, energy, and confidence
• Manage the booking system and guest list with attention to detail
• Communicate expected wait times, table availability, and venue layout
• Proactively monitor guest movement and adjust flow where needed
• Act as the point of contact for bookings, walk-ins, and special occasions
• Liaise with FOH team to ensure tables are guest-ready and properly turned over
• Support queue management and minimise guest wait times
• Handle guest queries or concerns professionally and positively
• Keep the host stand organised and presentable at all times
• Assist with cloakroom duties and guest belongings when required
• Keep a calm head and a smile during busy periods

• Friendly, confident, and articulate communicator
• Highly organised and comfortable managing multiple bookings at once
• Calm under pressure with a guest-first attitude
• Naturally warm and welcoming with excellent people skills
• Comfortable using booking software and digital tools
• Able to read the room and adapt tone and pace accordingly
• Works well in a team and supports others to deliver seamless service
• Strong attention to cleanliness, detail, and appearance of the welcome area

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials