Reception Supervisor

The Coal Shed London | Black Rock Restaurants

The Coal Shed is looking for an experienced and confident Reception Supervisor to lead our front-of-house reception and reservations team in London.

The Coal Shed London celebrates coal-roasted rare breed heritage meat and South Coast seafood, inspired by Founder Raz Helalat’s Persian roots by cooking over fire.

Located moments away from Tower Bridge, the restaurant offers a seasonal à la carte menu, daily specials, sharing fish and meat dishes, and an award-winning Sunday sharing roast.

Occupying two floors, The Coal Shed London is a modern open-plan grill restaurant with a private dining room and cocktail bar.

This is a hands-on role for someone who genuinely understands what great hospitality looks like. You will be one of the first faces our guests meet and will play a key role in creating a warm, professional and memorable experience from the moment a booking is made through to the moment they leave.

You will take ownership of the reservations and reception operation, ensuring our guests are looked after, our bookings are managed effectively and the team is organised and confident throughout service.

You will also work closely with our Events team
, supporting the planning and coordination of events and helping to convert enquiries into fantastic experiences for our guests.

• Lead and develop the Reception department , creating a friendly, organised and welcoming environment.
• Oversee the day-to-day running of reception, reservations and guest enquiries.
• Manage reservations and guest information using Seven Rooms and Open Table
  , ensuring bookings, notes, guest preferences and special requests are accurate and up to date.
• Manage and coordinate event enquiries and bookings using Collins
  , working closely with the Events team to ensure every detail is captured and communicated.
• Support the Events team with event enquiries, planning, guest communication and the smooth running of events.
• Build strong relationships with regular guests and ensure VIPs, special occasions and returning guests receive a genuinely personal experience.
• Monitor bookings, table plans, pacing and restaurant capacity to maximise the guest experience and support the commercial performance of the restaurant.
• Deal confidently and professionally with guest enquiries, feedback and complaints, resolving issues wherever possible.
• Communicate effectively with the wider management team, kitchen and events teams to ensure everyone is prepared for service.
• Support the restaurant management team with the smooth running of service when required.
• Train, coach and develop the reception team, ensuring high standards are consistently maintained.
• Keep the reception area professional, welcoming and organised at all times.
• Ensure all guest information and reservations are managed accurately and efficiently.

We're looking for someone who is warm, organised, commercially aware and confident
. You will naturally enjoy talking to people and will understand that the guest experience starts long before someone walks through the restaurant door.

• Previous experience as a Reception Supervisor or similar role within a busy, high-volume restaurant or hospitality environment
  .
• Strong working knowledge of Seven Rooms and Open Table
  .
• Experience using Collins or a similar events and booking management system.
• Experience supporting or managing events and private dining enquiries
  .
• Excellent organisational skills and exceptional attention to detail.
• The ability to manage multiple bookings, enquiries and priorities without losing focus.
• A friendly, confident and professional personality.
• Excellent communication skills, both written and verbal.
• The ability to lead, motivate and develop a team.
• The confidence to deal with guests, including challenging situations, calmly and professionally.
• A genuine passion for hospitality and creating memorable guest experiences.
• The ability to work under pressure while maintaining high standards and a positive attitude.
• Flexibility to support the wider restaurant management team when required.
• Eligibility to work full-time in the UK.

We're…