Guest Services Manager

Welcome to Wilde, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna.

We are on the search for our next Guest Services Manager to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception and R&B spaces. Embrace the high-paced, evolving environment with enthusiasm and curiosity.

At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

• Paid family leave
• Maternity Leave: 26 weeks fully paid >1 year of service
• Paternity Leave: 6 weeks fully paid >1 year of service
• Surrogacy Leave: 24 weeks fully paid >1 year of service
• Adoptive Leave: 24 weeks fully paid >1 year of service
• Flexible working patterns including full and part-time roles to support all team members
• Bonus scheme that rewards high performers, based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Cycle to work scheme to support a healthy lifestyle and our planet (only applicable in Ireland/UK)
• Education Support to help you foster new skills, build confidence and flourish
• Volunteer Days: 2 paid volunteer days per year to support causes in your local community
• EAP:
  Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 2+ years’ experience in a similar role, ideally within the lifestyle hotel or hospitality sector
• Knowledge of Front Office operations
• Previous F&B/Barista experience is preferred, although training can be provided

• Endless Opportunities in One Space:
  Whether you’re welcoming guests, supporting reception operations, or overseeing service across the lobby and bar, you’ll thrive in our dynamic and fast-paced environment while communicating effectively across multiple departments.
• Be the Ultimate Brand Ambassador:
  Take ownership of your role with enthusiasm, energy, and a touch of flair: become the face of Wilde and represent us with pride.
• Deliver Exceptional Guest Experiences:
  Confidently serve guests throughout the day while supporting the Guest Services Hosts to ensure every interaction is seamless, welcoming, and memorable.
• Lead Daily Operations with Excellence:
  Oversee the smooth running of reception and F&B operations including daily wastage reporting, package posting on Lightspeed, Epak checklist completion.
• Support & Guide the Guest Services Hosts:
  Assist and oversee Hosts with daily operational duties including all S&Ds, fridge fills, breakfast replenishment placement in rooms, restocking the bar and shop, breakfast set-up and close-down, and maintaining operational standards across all public areas.
• Maintain High Standards of Cleanliness & Organisation:
  Ensure all service and back-of-house areas are maintained to the highest standard, including supporting the host with washing breakfast plates and utensils, glassware and coffee crockery, and overseeing the close-down cleaning of the bar, glasswasher, coffee machine, and kitchen area dishwasher.
• Make a Lasting Impact:
  Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated:
  Strive for excellence every day: set ambitious goals and…