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Lead Front Desk & Guest Experience Manager

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Hotel Indigo - Reception
Full Time position
Listed on 2026-09-01
Job specializations:
  • Hospitality / Hotel / Catering
    Guest Services, Hotel Front Desk
Salary/Wage Range or Industry Benchmark: 42000 - 56000 GBP Yearly GBP 42000.00 56000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Criterion Hospitality is seeking a passionate Reception Manager to lead the front office team and ensure superb guest experiences from arrival to departure. You will bring energy, organisation, and leadership to create a warm, professional, and efficient front-of-house environment.

Key responsibilities include overseeing reception operations, coaching staff, handling guest feedback, and collaborating with other departments to exceed guest expectations.

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