Guest Experience Manager

Hospitality Starts Here Build Your Future with The Gantry

Are you ready to grow your career in hospitality At The Gantry we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.

This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations! Youll have a passion for making guests happy have innovative ideas on how to deliver wow moments and enjoy looking for resolutions to any matters raised.

Reporting to the Front of House Manager the Guest Experience Manager will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands providing the very best first and last impression and exceeding expectations in-between!

Youll be available to assist with guest requests and also highlight key loyalty members & VIPs to ensure a seamless experience is had by all.

Youll also be responsible for ensuring that our guest feedback is responded to in a timely manner in person by phone and by responding to our online reviews.

Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.

• Will be motivated to go beyond the guest expectations and have a can-do approach to working life - essential for this position
  Previous experience within front office concierge or similar role is desirable
  Previous experience within a branded or a 4-star property is desirable

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.

Required Experience:

Manager