Assistant Head Concierge

Are you ready to be part of something extraordinary? At Firmdale Hotels, we pride ourselves on providing unparalleledexperiences to our guests, and now we are looking for a passionate Assistant Head Concierge to join our thriving team at Ham Yard Hotel.

At Firmdale Hotels, we redefine luxury with aunique blend of creativity, warmth, and impeccable service. Our Ham Yard Hotel,nestled in the heart of London, is a vibrant oasis where every detail iscrafted to perfection. Join us in our mission to exceed expectations and create unforgettable moments for our guests.

As Assistant Head Concierge, you'll play apivotal role in the daily operations of our concierge desk. Reporting directly to the Head Concierge, you'll oversee arrivals and departures, manage guest requests with efficiency and precision, and ensure seamless check-ins andcheck-outs.

• Assist in the smooth running of the conciergedesk, maintaining high standards of service at all times.
• Welcome guests warmly, assist with luggage,and provide assistance tailored to their needs.
• Handle incoming calls promptly and courteously, addressing guest inquiries and requests with professionalism.
• Collaborate closely with the team to deliver exceptional service and create memorable experiences for our guests.
• Maintain a keen eye for detail, ensuring allguest preferences and requirements are met with meticulous care.
• Demonstrate enthusiasm and passion for delivering outstanding service, reflecting the essence of Firmdale Hotels.
• Possess a clean UK driving license, enablingyou to provide transportation assistance as needed.

• A genuine desire to exceed guest expectations and create memorable experiences.
• Reflect our commitment to excellence through your professional appearance and demeanour.
• Thrive in a collaborative environment, working alongside ambitious and friendly colleagues.
• Delight in the small touches that elevate theguest experience from ordinary to extraordinary.
• Bring energy and positivity to everything youdo, infusing our team with your vibrant personality.
• Minimum of three years' experience in asimilar role within a 5-star hotel environment.

• Competitive annual salary of £ 38,332.00 plus service charge and commissions
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear
  - Pedro Paulo
  - Hotel Cateys 2024
• Hotel Chef of the Year Finalist
  - Jamie Atkinson
  - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho…