Receptionist, Hospitality ​/ Hotel ​/ Catering

Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become avital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, thisrole is perfect for you.

As a Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment.

Your primary responsibility will be to provide outstanding customer service,ensuring that every guest feels at home and well taken care of.

• Greeting guests with warmth and professionalism, creating a positive first impression.
• Handling check-ins and check-outs efficiently,while maintaining a keen eye for detail.
• Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email.
• Assisting guests with special requests and providing information about hotel facilities and local attractions.
• Collaborating closely with our front office team to ensure seamless operations and guest satisfaction.
• Upholding impeccable standards of presentation and professionalism at all times.

• A passion for hospitality and a genuine desireto exceed guest expectations.
• Strong communication skills and the ability toengage with guests from diverse backgrounds.
• Exceptional organisational skills and ameticulous attention to detail.
• A positive attitude and the ability to thrivein a fast-paced, team-oriented environment.
• Previous experience in a similar role is essential

• Competitive hourly rate of £16 - £17.50, inclusive of service charge.
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear
  - Pedro Paulo
  - Hotel Cateys 2024
• Hotel Chef of the Year Finalist
  - Jamie Atkinson
  - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
• Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
• Warren Street Hotel
  - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and Warren Street
  - Michelin keys
• Number Sixteen
  - Best Boutique Hotels in London, The Times, 2024.

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity,creativity, and a shared commitment to excellence.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required at interview stage.