Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should.

We are looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.

What's the role about.

You are a Host at Second Nature. That means you are the first face, the warm welcome, the person every guest sees when they arrive. You set the tone for their entire stay.

You greet guests with genuine warmth, handle their needs with calm professionalism, and connect them to what they need. You're part of a team that takes pride in hospitality. You notice what guests need before they ask, remember their preferences, and go beyond the expected to make them feel at home.

Your work is visible and important. The way you welcome a guest directly shapes how they feel about Second Nature. You represent our values with every interaction. You're reliable, friendly, and genuinely interested in making people's stays special.

Five things we hire for.

These are the Second Nature Values. We use them across every role in the Group, from Maintenance to Front of House to the kitchens. If three or more of these read like you on a good day, this is your kind of place.

You read what's needed and act on it. You back human judgement, the unmet need, the early signal, the moment of hesitation, with care.

You finish what you start. You are honest about what works and what doesn't. The thing you spotted is yours until it's fixed.

You build trust quickly with guests, colleagues and partners. You are open, real, and you treat the team like a team.

You ask why. You keep learning the building, the systems, the neighbourhood. You'd rather know how something works than fake it.

You reject 'good enough'. You spot patterns and bring better ideas, even when the small fix would do.

We don't hire for years of hotel experience. We can teach the systems. We can't teach you how to read a room.

On a good day, you might…

• Welcome guests at check-in and check-out, learn names, answer questions, and