Housekeeper, Hospitality ​/ Hotel ​/ Catering

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a term created and owned by Lamington Group. We design and operate hometels, we combine practicality with feeling. It responds to how people actually travel and live. We also recognise the importance of the sense of being properly looked after. A team that pays attention to what guests actually need, not what a script tells us they should.

We are looking for people who care about the work in front of them and the people around them. If that sounds like you, keep reading.

What's the role about.

You are the Room Maker at Second Nature. Every room you prepare shapes the first feeling a guest has when they walk through the door, and the details you leave behind have the power to turn a stay into something memorable.

Your day is hands-on and always moving. You’ll clean and prepare guest rooms and shared spaces, make sure every detail is ready before arrival, replenish essentials, report maintenance issues, and keep standards consistently high. Some days it’s about getting rooms turned around smoothly during busy check-outs. Other days it’s noticing the small things, a forgotten item, an extra touch, or spotting something before a guest ever needs to mention it.

This role gives back the satisfaction of creating spaces people instantly feel good in. You’ll build a craft around care, detail, and consistency while being part of a team that relies on one another and takes pride in doing things well. There's a real opportunity to grow, learn the wider operation, and build a career in hospitality. This is a role for someone who notices the details others miss, enjoys staying active, and takes pride in creating spaces that feel welcoming from the moment someone walks in.

Five things we hire for.

These are the Second Nature Values. We use them across every role in the Group, from Maintenance to Front of House to the kitchens. If three or more of these read like you on a good day, this is your kind of place.

You read what's needed and act on it. You back human judgement, the unmet need, the early signal, the moment of hesitation, with care.

You finish what you start. You are honest about what works and what doesn't. The thing you spotted is yours until it's fixed.

You build trust quickly with guests, colleagues and partners. You are open, real, and you treat the team like a team.

You ask why. You keep learning the building, the systems, the neighbourhood. You'd rather know how something works than fake it.

You reject 'good enough'. You spot patterns and bring better ideas, even when the small fix would do.

We don't hire for years of hotel experience. We can teach the systems. We can't teach you how to read a room.

• Prepare rooms for arrivals, fresh linen, stocked amenities, and everything in its place before a guest opens the door.
• Notice the details that matter, straighten a chair, fluff the cushions, or spot the missing teaspoon before someone else does.
• Keep guest spaces feeling cared for, bedrooms, corridors, and shared areas that feel clean, calm, and ready to enjoy.
• Spot and report issues quickly, a leaking tap, flickering light, or damaged item before it becomes a guest problem.
• Work closely with the wider team, keep Front of House updated on room status so guests can check in without delays.
• Handle guest requests with care, whether it’s extra towels, fresh linen, or helping with something unexpected.
• Keep your trolley and work spaces organised, everything where it should be, so the day runs smoothly and nothing gets missed.

• Experience in housekeeping, hospitality, cleaning, or another fast-paced role where attention to detail and consistency mattered.
• Confidence working independently and managing your time well, while keeping quality high even on busy days.
• A strong eye for detail, someone who notices the small things, from a crease in the bedding to an item that’s out of place.
• A reliable and proactive approach, arriving ready for the day, taking ownership of your work, and stepping in where support is needed.
• Comfortable working…