Reception - Shift Leader

The Reception
- Shift Leader is responsible for welcoming and assisting all hotel guest.

• Answer all incoming calls promptly and professionally, addressing enquiries or directing calls as appropriate
• Welcome all guests warmly and courteously, using their name whenever possible to create a personalised experience
• Accurately register guests upon arrival, verifying details and ensuring compliance with hotel and legal requirements
• Foster a welcoming and professional atmosphere throughout the guest stay ensuring you capture guests’ preferences to personalise each interaction
• Take and process room reservations when required
• Handle guest enquiries, requests, and complaints efficiently and professionally, ensuring prompt resolution or appropriate escalation
• Coordinate closely with all Rooms Division teams, especially Guest Services, regarding VIP arrivals, room moves, and guest room readiness
• Provide Night Reception coverage on a rota basis, ensuring continuity of guest service and operational standards

If you’re our ideal Reception
- Shift Leader
, you will have;

• Hotel PMS experience, ideally Opera PMS
• Ability to work well under pressure
• Ability to adapt to different and diverse guests and colleagues
• Be organised and plan accordingly

Reception
- Shift Leader
• London, UK

Full-time +1