Restaurant Manager

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at No

Mad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to No

Mad London

The Restaurant Manager for Twenty8 is
responsible for the full operational, commercial, and guest experience
performance of the restaurant. This role leads the team to deliver exceptional
service, ensures brand standards are upheld, and drives revenue and
profitability while maintaining a strong culture aligned with No

Mad values.

The Restaurant Manager is expected to:

• Be professional at all the times
• Be a positive ambassador of The No
  
  Mad throughout
  your professional career here.
• Always adhere to company policies and procedures,
  including but not exclusive of; H&S policies, HR policies; employee
  handbook.
• To role model The No
  
  Mad values and bringing them to
  life through every interaction.

The main responsibilities of the Restaurant Manager are summarised below, the list is not exhaustive:

• Lead daily restaurant operations,
  ensuring seamless service delivery
• Drive exceptional guest experience,
  handling VIPs, complaints, and service recovery
• Ensure strong communication between
  kitchen, bar, and front-of-house teams
• Oversee reservations, table
  management, and pacing to maximise covers and experience
• Maintain consistency in food,
  beverage, and service standards
• Ensure compliance with hygiene, health
  & safety, and licensing regulations
• Support and execute activations,
  seasonal menu changes, and special events
• Drive revenue through effective floor
  management and upselling culture
• Monitor daily, weekly, and monthly
  trading performance (covers, spend per head, revenue)
• Manage labour costs in line with
  budget
• Support budgeting and forecasting
  processes
• Ensure stock control, ordering, and inventory accuracy
• Oversee billing, cash handling, and
  financial controls
• Ensure menus, pricing, and
  descriptions are accurate and aligned with brand standards
• Maintain SOPs and ensure team
  adherence
• Support marketing initiatives and
  ensure brand consistency in the restaurant
• Manage guest feedback tracking and
  implement improvements
• Ensure reporting and documentation are
  completed accurately and on time

• Experience with in a hotel or premium
  hospitality F&B environment.
• Strong organisational skills and
  attention to detail.
• Commercial awareness and financial
  literacy.
• Excellent written and verbal
  communication skills.
• Proficiency in Microsoft Office,
  particularly Excel.
• Proficiency in Adobe In Design

• Experience with in a lifestyle or
  luxury hospitality brand.
• Exposure to events, private dining, or
  multi-outlet operations.
• Understanding of outlet pacing and
  revenue optimisation

• Highly organised and detail-oriented.
• Calm under pressure with the ability to manage multiple priorities.
• Professional, discreet, and
  brand-conscious.
• Proactive communicator and collaborative team member.

• £750 Refer a Friend Scheme
• 50% Employee discount in F&B outlets
• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Your birthday off (paid) after one year of service
• Hotel discount
• Wagestream
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.