Reception Supervisor

Are you readyto step into a vibrant and dynamic role at one of London's most celebrated hotel groups? Firmdale Hotels, renowned for its distinctive design and exceptional service, is seeking a dedicated and charismatic Reception Supervisor to join our prestigious Covent Garden Hotel.

Firmdale Hotels is a collection of eleven award-winning hotels in London and New York,each uniquely designed and offering an unparalleled guest experience. Our commitment to excellence and innovation has earned us a loyal clientele and numerous accolades. We pride ourselves on fostering a supportive and inclusive work environment where creativity and passion are valued.

As a Reception Supervisor, you will play a pivotal role in ensuring our guests receive an inspirational and memorable experience. You will lead and support our front office team, ensuring that every interaction with guests is delivered with warmth, confidence, and impeccable presentation.

• Deliver exceptional service to our guests, making each stay unforgettable.
• Support and supervise the front office team, fostering a collaborative and motivated environment.
• Maintain high standards in guest services and presentation, ensuring every detail isperfect.
• Manage front office operations efficiently, ensuring smooth and seamless guest experiences.
• Engage with guests and team members confidently, resolving any issues with professionalism and care.

• A keen willingness to work as part of a cohesive team.
• Previous experience in a supervisory role within the hospitality industry.
• Impeccable presentation and a welcoming demeanour.
• A passion for maintaining high standards and a meticulous eye for detail.
• Apositive attitude and enthusiasm for the hospitality industry.

• Competitive hourly rate of £17.00 - £19,00 (£36,000 - £40,000 p.a.) inclusive of service charge.
• Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.

World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
• Manager of the Year
  - Helle Jensen
  - Cateys 2024
• Food & Beverage Manager of theYear
  - Pedro Paulo
  - Hotel Cateys 2024
• Hotel Chef of the Year Finalist
  - Jamie Atkinson
  - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award
  2025
• Charlotte Street…