Operations Manager Staycity - Operations · Staycity Operations · Staycity Dalston

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring an Operations Manager to help shape the Staycity guest journey.

• Paid family leave (>1 year of service)

• Flexible working patterns

• Bonus scheme that rewards high performers;
  
  - based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, your family and friends

• Refer and earn scheme - earn up to £/€550

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• Support for you and your family when you need it with our Employee Assistance Program (EAP)

• 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience

• Experience of Food and Beverage (breakfast and bar)

• Local market knowledge is preferred

• Adaptability:
  Ability to respond quickly to feedback, guest needs, and operational demands.

• Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales.

• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.

• Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner

• Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team

• Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function.

• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible

• Manage and motivate a team of direct reports on a daily basis.

• Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.

Join us and be part of the journey.